General

What is Advance Baggage Service?
What types of non-baggage items can I ship?
Can I have my baggage picked up or delivered on the weekends?
How far in advance can I schedule a pickup?
What if my baggage arrives late?
Can I have my baggage picked up from multiple locations and dropped off at the same location?

 
Shipping

Can my bags be picked up if I am not at home?
Does my baggage need to be packaged or wrapped?
If I forward my bags to a hotel, can I have them arrive earlier than my check in time?
Are there different forwarding options?
How do I book my return trip?
What if my return order changes?
Can I forward my baggage one service level for the outbound leg and another service level for the return trip?
How can I be sure that my baggage will not be lost?
Can I forward my baggage to another country?
 
Insurance

Will my baggage be insured?
What does the insurance cover?
Does the insurance cover the baggage when it is waiting on my porch to be picked up or after it is dropped off at the destination?

 
Pricing & Billing

How will I be billed?
Where can I have my baggage picked up?
How is the service priced?

 
 
Q. What is Advance Baggage Service?
A. Advance Baggage Service is a premium travel service that provides door-to-door baggage and sports equipment delivery.
 
Q. What types of non-baggage items can I forward?
A. Advance Baggage Service will forward your sports equipment including but not limited to golf clubs, bicycles, skis, snowboards, scuba gear and more. Family items such as car seats, strollers, and portable cribs can also be forwarded. Advance Baggage Service always strives to meet your travel needs. For non-standard shipments, please call +44 (0)1293 568 900 to speak with a Forwarding Specialist to place your order.
 
Q. Can I have my baggage picked up or delivered on the weekends?
A. Pick ups and drop-offs are available on Saturday in most locations. Our services are currently unavaliable on Sunday. Please call +44 (0) 1293 568 900 to speak with a Forwarding Specialist about scheduling a Saturday pick up or delivery.
 
Q. How far in advance can I schedule a pickup?
A. Advance Baggage Service's Real Time Booking System allows you to create a shipment up to 180 days prior to the pickup of the first leg of your trip. Same day pick up is available in select areas, and must be booked by calling +44 (0) 1293 568 900
 
Q. What if my baggage arrives late?
A. In the rare case that your baggage arrives after the quoted date given at booking for a shipment. Because international shipments are subject to the customs clearance process, they can not be guaranteed for delivery on a specific day. Advance Baggage Service uses only express air service internationally and allows additional time to account for customs clearance. For more information on our service guarantees please refer to our Terms of Service.
 
Q. Can I have my baggage picked up from multiple locations and dropped off at the same location?
A. Yes, Advance Baggage Service is flexible when to coordinating shipments. We offer a number of different premium services that accommodate your varying needs. For non-standard shipments, please call +44 (0) 1293 568 900 and speak to a Forwarding Specialist to place your order.
 
Q. Can my bags be picked up if I am not at home?
A. Yes. Many customers prefer to leave their bags in a designated area that is accessable for Advance Baggage Service's agents to pick up. When scheduling your pick up, you may request to have the bags picked up inside a side door, on a porch, in a garage, at the back door, etc. Bags may also be left with a doorman. Alternatively, customers may contact Advance Baggage Service to locate the nearest drop off station.
 
Q. Does my baggage need to be packaged or wrapped?
A. No. Both soft and hard sided baggage can be shipped as is. Sporting equipment and other non-baggage items may require specific packaging to insure that they are adequately protected during the shipment.
 
Q. If I forward my baggage to a hotel, can I have the bags arrive earlier than my check in time?
A. Yes. Most hotels and resorts will allow their guests to forward baggage that arrives earlier than their check-in time. In many cases, customers will arrange to have their baggage is delivered to the hotel the day before their arrival. This ensures that the baggage will be waiting for them at their arrival. When scheduling a shipment, a Forwarding Specialist will contact the hotel on behalf of the client to make all the necessary shipping arrangements.
 
Q. Are there different forwarding options?
A. Yes. For outbound shipments we offer Express and Standard service which are delivered the second, third, forth or fifth business day from pickup, respectively. For return shipments, we offer an additional, but is not guaranteed to arrive on a specific day.
 
Q. How do I book my return trip?
A. You may book a round trip online or by phone. If you are returning with a different number of bags, simply book two one-way shipments online.
 
Q. What if my return order changes?
A. If you need to change any part of your order, please call +44 (0) 1293 568 900 and speak with a Forwarding Specialist.
 
Q. Can I forward my baggage using one service level for the outbound leg and another service level for the return trip?
A. Yes. You may choose the service type for each leg of your trip. Many customers will use an expedited service such as Express or Priority for the outbound trip, and the Standard or Economy service for their return trip.
 
Q. How can I be sure that my baggage will not be lost?
A. We at Advance Baggage Service pride ourselves on providing the highest level of customer service and shipment support. Each order is assigned to a dedicated Forwarding Specialist who tracks your baggage through the entire process to guard against loss or late arrival.
 
Q. Can I forward my baggage to another country?
A. Yes. We ship to more than 200 foreign countries, more than 900 destination airports. Forwarding your baggage to an international destination is similar to a domestic shipment with the exception of additional information that is required for the customs clearance process. Depending on the destination, international shipments usually take between 4-9 business days.
 
Q. Will my baggage be insured?
A. Insurence coverage can be purchased by calling +44 (0) 1293 568 900 to speak with a Forwarding Specialist.
 
Q. What does the insurance cover?
A. The insurance provides protection against lost or damaged baggage (beyond normal wear and tear, similar to what is experienced when checking bags on a commercial flight). Advance Baggage Service will reimburse our customers for the fair market value of the damaged goods, or up to the declared value if lost.
 
Q. Does the insurance cover the baggage when it is waiting on my porch to be picked up or after it is dropped off at the destination?
A. No. The insurance coverage protects the baggage only while it is in the possession of a Advance Baggage Service agent or shipper. We will work with you to ensure that you take the correct precautionary measures when leaving your baggage unattended.
 
Q. How will I be billed?
A. At the time of booking, Advance Baggage Service will authorize the client’s credit card for the amount of the bags indicated. Approximately one week after delivery, Advance Baggage Service will process the final invoice with any necessary adjustments. Final charges may vary from the quoted charges based on the actual weight and dimensions of each item.
 
Q. Where can I have my baggage picked up?
A. Advance Baggage Service can pick up baggage virtually anywhere. Typically we arrange to have your baggage picked up at your home, office or hotel.
 
Q. How is the service priced?
A. Each shipment is individually priced by our proprietary Real time booking system. The cost of each shipment is calculated based on the given distance and weight as well as the chosen service type.